Code of Practice

Point and certain underwriters at Lloyd’s proudly support the General Insurance Code of Practice.

The purpose of the Code is to raise standards of practice and service in the general insurance industry.
The objectives of the Code are:

  • To promote better, more informed relations between insurers and their customers;
  • To improve consumer confidence in the general insurance industry;
  • To provide better mechanisms for the resolution of complaints and disputes between insurers and their customers; and
  • To commit insurers and the professionals they rely upon to higher standards of customer service.

A copy of the General Insurance Code of Practice can be obtained from www.codeofpractice.com.au