Point prides itself on its claims service. We manage all claims in-house under our own claims authorities.
Again we challenged the current market practices and have been delivering market leading outcomes and service.

We will Accept, Decline or provide a detailed notification of what is required to assess a claim.

We will never out source our claims because being hands on from start to finish ensures the best claimant experience.

We call every claimant and discuss over the phone – we don’t hide behind confusing long winded letters.

Yes really. Imagine how much easier it would be at claim time for agreed value claimants.

  • Automatic Inclusion over $1000 p/w.
  • Free – no added cost to policy.

We don’t take a hard line on our claims outcomes.

CLAIMS PROCESS

We have streamlined our claims process to ensure it is swift and efficient for your clients.
At all times we ensure effective communication – simple things really, like picking up the phone and talking to our claimants. Not hiding behind long-winded, confusing letters.

START
CLAIM

STEP ONE | CLAIM LODGEMENT

Utilising our straight-forward claim form Claimant lodges claim to Point via email or post.

STEP TWO | CONFIRMATION

At Point, we pick up the phone to the claimant to confirm receipt of claim, and that all parts have been completed.
Within 24 hours.

STEP THREE | INITIAL ASSESSMENT

Review Claim and either - Accept, Decline or request for more information within 72 hours. Industry standard for this is 10 business days.

STEP FOUR | FURTHER ASSESSMENT

For those claims requiring more examination we will keep you regularly updated as to the status of your claim.

STEP FIVE | FINALISE

Payment is made. If the claim is declined, we call you, then follow up with an easy to understand email with explanation and options for dispute.
END
CLAIM

IMPROVED PRODUCT. MARKET-LEADING RATES

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