Point prides itself on its claims service. We manage all claims in-house under our own claims authorities.
Again we challenged the current market practices and have been delivering market leading outcomes and service.

ALL CLAIMS MANAGED IN-HOUSE. ALWAYS

We will never out source our claims because being hands on from start to finish ensures the best claimant experience.

CLEAR COMMUNICATION TO BROKERS & CLAIMANTS

We call every claimant and discuss over the phone – we don’t hide behind confusing long winded letters.

FOR AGREED VALUE CONTRACTS - NO FINANCIAL INFORMATION

Yes really. Imagine how much easier it would be at claim time for agreed value claimants.

FIXED BUSINESS EXPENSES INCLUDED

  • Automatic Inclusion over $1000 p/w.
  • Free – no added cost to policy.

NEED TO MAKE A CLAIM

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CLAIMS PROCESS

We have streamlined our claims process to ensure it is swift and efficient for your clients.
At all times we ensure effective communication – simple things really, like picking up the phone and talking to our claimants. Not hiding behind long-winded, confusing letters.

START
CLAIM

STEP ONE | CONFIRMATION

At Point, we pick up the phone to the claimant to confirm receipt of claim, and that all parts have been completed.

STEP TWO | INITIAL ASSESSMENT

Review Claim and either - Accept, Decline or request for more information.

STEP THREE | FURTHER ASSESSMENT

For those claims requiring more examination we will keep you regularly updated as to the status of your claim.

STEP FOUR | FINALISE

Payment is made. If the claim is declined, we call you, then follow up with an easy to understand email with explanation and options for dispute.

END
CLAIM