Support for customers affected by Family Violence.
Point Insurance endeavours to minimise the impact on our clients by providing support and practical help to those affected by family violence.
Please read our Family Violence Policy which describes our approach to assisting vulnerable customers affected by Family Violence.
Supporting Customers Experiencing Vulnerability
We understand that our customers may find themselves in circumstances, at different times in their lives, where they need extra help.
At Point, we are committed to taking extra care to identify and support customers experiencing vulnerability.
We understand that a person’s vulnerabilities can give rise to unique needs and that their needs can change over time and in response to particular situations.
We are here to support you when you need us most.
We appreciate there are times when circumstances beyond your control can make it difficult to meet all your financial commitments.
If you’re struggling to make a payment to us, please let us know as soon as possible.
You can contact us Monday to Friday between 8.30 am and 5 pm (AEST) on:
Telephone: 1300 362 766
If you are seeking assistance relating to your insurance premium, please speak to your broker in the first instance. Point Insurance will work with your broker to understand your circumstances and establish what support can be organised. You will need to provide your broker with an overview of your current circumstances and your current financial status as part of this assessment.
In order to lodge a Financial Hardship application, please follow the steps below:
Complete Your Application
Complete a financial hardship application form and gather your supporting documents.
The following documents may be required if they’re relevant to your circumstances:
- Bank notice regarding unpaid overdraft or repossession of mortgaged property;
- Eviction notice;
- Copies of unexpected bills/payments;
- Pending disconnection of essential service/s;
- Repossession notice of essential items, e.g. car;
- Centrelink Statements;
- Funeral expenses;
- Notice of impending legal action;
- Family law court document regarding changes.
- Letter from former employer confirming the loss of employment;
- Letter from your doctor confirming inability to earn an income due to disability, injury, illness or caring for a sick family member;
- Overdue medical bills.
Submit Your Application
If you need help with the application process, call us on 1300 362 766.
Submit your completed financial hardship application and all supporting information to Point via email at firstname.lastname@example.org
We understand the urgency of your application, once received, we will endeavour to get back to you as soon as reasonably possible.
Sometimes you may need extra help to get through a difficult time. For free, confidential, independent financial advice visit Financial Counselling Australia or call the National Financial Counselling Hotline on 1800 007 007.
Financial Hardship Provisions in the Code of Practice
You can find out more by reviewing the General Insurance Code of Practice at www.codeofpractice.com.au
Point Insurance complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other applicable privacy regulations regarding the collection, storage, use and disclosure of “personal information” as defined under the Privacy Act 1988 (Cth).