Point prides itself on its claims service. We manage all claims in-house under our own claims authorities.
Again we challenged the current market practices and have been delivering market leading outcomes and service.
We will Accept, Decline or provide a detailed notification of what is required to assess a claim.
We will never out source our claims because being hands on from start to finish ensures the best claimant experience.
We call every claimant and discuss over the phone – we don’t hide behind confusing long winded letters.
Yes really. Imagine how much easier it would be at claim time for agreed value claimants.
- Automatic Inclusion over $1000 p/w.
- Free – no added cost to policy.
We don’t take a hard line on our claims outcomes.
We have streamlined our claims process to ensure it is swift and efficient for your clients.
At all times we ensure effective communication – simple things really, like picking up the phone and talking to our claimants. Not hiding behind long-winded, confusing letters.
CLAIM
STEP ONE | CLAIM LODGEMENT
STEP TWO | CONFIRMATION
Within 24 hours.
STEP THREE | INITIAL ASSESSMENT
Within 72 hours.
STEP FOUR | FURTHER ASSESSMENT
Within 72 hours.
STEP FIVE | FINALISE
CLAIM
